SwissWineHouse Terms of Service

Welcome to the SwissWineHouse website (the “Site”), operated by SwissWineHouse LLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the Site and our services (“Services”). By accessing or using our Site or Services, you agree to these Terms as well as all policies incorporated by reference. If you do not agree with any part of these Terms, please do not use our Site.

1. Eligibility and User Representations

  • Age Requirement: You must be at least 21 years old to access and purchase any products sold on our Site. By using our Site, you confirm that you meet this age requirement.

  • Acceptance: Your use of our Site signifies that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced herein.

2. Use of the Website

  • Permitted Use: The content and services provided on the Site are for your personal, non-commercial use, subject to these Terms. You agree not to exploit our Site or its content for any unauthorized commercial purposes.

  • Prohibited Activities: You must not:

    • Engage in any activity that interferes with or disrupts the functionality of the Site.

    • Use automated systems (such as bots) to access or copy content from the Site without our express permission.

    • Violate any applicable law or regulation.

3. Product Availability, Pricing, and Shipping

  • Product Availability & Pricing:

    • All products are subject to availability, and prices may change without notice.

    • SwissWinehHouse reserves the right to limit quantities, discontinue products, or adjust pricing as needed.

  • Shipping:

    • We strictly adhere to California state laws when shipping alcoholic beverages.

    • All shipments require an adult (21+ years old) to sign upon delivery to ensure compliance with alcohol shipping regulations.

    • It is your responsibility to ensure that receiving your order complies with local laws if you reside outside California. We ship to permitted locations in compliance with state and federal laws.

    • We are not responsible for delays or delivery issues caused by shipping carriers.

  • Orders and Payments:

    • All orders are subject to availability and confirmation of payment

    • We accept major credit cards and process payments securely through SquareSpace Inc.

    • Sales tax and shipping costs will be calculated at checkout.

4. Returns and Refunds

  • Final Sale: Due to the nature of our products, all sales are final. Exceptions may be made for orders that are damaged during shipping or where an error occurred on our part.

  • Claim Process:

    • You must notify us within 14 days of receiving your order to report any issues.

    • Claims will be reviewed on a case-by-case basis, and appropriate remedies will be provided in situations where an error or damage has occurred.


5. Data Collection, Use, and Your Rights (Including CCPA Compliance)

SwissWineHouse collects and processes personal data to deliver exceptional Service and a seamless shopping experience. In compliance with the California Consumer Privacy Act (CCPA), please note:

  • Data We Collect:

    • Information provided directly by you (e.g., name, email, shipping and billing address, payment details).

    • Browsing and usage data collected through cookies and other tracking technologies.

  • Purpose of Data Collection:

    • To process and ship orders.

    • To manage your account and respond to inquiries.

    • To improve overall customer experience and our Services.

    • To communicate important updates regarding your order, promotions, and other relevant information.

  • Your Rights Under the CCPA:

    • Access & Inspection: California residents have the right to request details about the personal information we collect and how it is used.

    • Deletion: Under certain circumstances, you may request the deletion of your personal data, subject to contractual or legal obligations.

    • Opt-Out: You have the right to opt-out of the sale or sharing of your personal data with third parties where applicable.

    • Contacting Us: To exercise these rights or for further details about our data practices, please refer to our Privacy Policy or contact us as detailed in Section 1

6. Integration of Additional Policies

Our Privacy Policy, Shipping Policy, and Refund Policy are incorporated into these Terms by reference. Those policies contain additional details about how we collect, use, manage, and protect your personal information, and they set out the terms that govern order handling, shipping, and returns. By using the Site, you acknowledge and agree to be bound by those policies.

 

7. Third-Party Services and Links

Our website may provide links or access to third-party websites, applications, or services (“Third-Party Services”). SwissWineHouse does not control, endorse, or assume responsibility for the content, accuracy, availability, or practices of any Third-Party Services. The inclusion of a link or reference on our site does not imply that SwissWineHouse has reviewed, verified, or approved such services, nor does it constitute any association or partnership with their operators.

You acknowledge and agree that:

  • Risk: Accessing Third-Party Services is at your own risk.

  • No reliability: SwissWineHouse shall not be liable for any damages, losses, or issues arising from your use of or reliance on Third-Party Services.

  • Independent transactions: Any transactions, communications, or agreements you enter into with Third-Party Services are solely between you and the relevant provider.

We encourage you to review the terms of use and privacy policies of any Third-Party Services you access through our website.

8. Limitation of Liability and Disclaimers

  • Limitation of Liability: In no event shall SwissWineHouse, its affiliates, directors, employees, or agents be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Site or Services. Our total liability, in any circumstance, shall not exceed the amount you have paid for the product or service
    that gives rise to the claim.

  • Disclaimers:

    • The information provided on this Site is for general informational purposes only and should not be construed as professional advice.

    • While we strive for accuracy, SwissWineHouse does not guarantee the completeness, reliability, or suitability of the content provided on the Site.

9. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflicts of law principles.

  • Jurisdiction: All disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Santa Monica, California.

10. Amendments and Termination

  • Amendments: Swisswinehouse reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes your acceptance of the revised Terms.

  • Termination: We may, at our sole discretion, suspend or terminate your access to the Site without prior notice for conduct that we believe violates these Terms or is harmful to other users or SwissWineHouse’s interests.

11. Acceptance of Terms

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

12. Contact Information

For any questions or concerns regarding these Terms or our data practices, please contact us:

  • Email: info@swisswinehouse.com

  • Phone: +1 (407) 683 8199

  • Mailing Address: 730 Arizona Avenue, Santa Monica, CA 90401, USA.

Effective Date: December 11, 2025
Thank you for choosing SwissWineHouse.